If you’re not quite sure which size is right for you, refer to our Size Chart. The best way it getting it measured in a local jewelry store.

We completely get it, we change our minds too! If you'd like to cancel your order, please reach out to service@eclarajewelry.com.

1. Cancellation within 24 hours of purchase

As a general rule, we complete the confirmation process and initiate production within 48 hours of receiving a customer order. If a customer initiates a refund within 48 hours of placing an order, a full refund can be made.

2. Cancellation after 24 hours of purchase

After 48 hours your order wil go into production. and we can no longer stop the production process, Please note that the amount of time and effort spent on each order can't be canceled. Therefore, there will be a restocking fee of 30% for all cancellations that are requested after 48 hours.

Yes! We offer financing for all of our products. The best way to get payment plans is through the checkout and choose 'Shop Pay' and you'll be provided with payment plan options.

Not eligible for a financing plan at the check out? No worries, just reach out to service@eclarajewelry.com and we will guide you step by step with the manual financing plans.

We offer payment plans with 0% interest up to 24 installments. Once half of the installments are paid, we will start the ring production, and once all the installments are paid, we will send out the ring. All of our rings are 100% handmade, so usually it will take about 3-6 weeks for you to receive the ring. If you like to get the ring before a certain date, it will be best if you pay up all the installments 1 month prior to the date.

Please contact us via service@eclarajewelry.com for details!

Absolutely! We believe your jewelry should be as unique as you are. We offer a wide range of customization options to help you create something truly personal. Just reach out to us at service@eclarajewelry.com — we’d love to bring your vision to life!

Each ring is made-to-order and fully handcrafted, standard production and delivery usually take 3–6 weeks.

Need it sooner? We offer a rush order option that cuts the timeline by 5–7 days.

If you have a specific deadline, please email us at service@eclarajewelry.com, and we’ll do our best to accommodate your request.

Once your order is placed, you'll receive a confirmation email to let you know we've received it. When your order is ready to ship, we'll send a separate email with your tracking information.
Please note:
All of our pieces are made to order, so kindly allow 3–6 weeks for production before shipping.

📬 U.S. Shipping
- Standard shipping is free within the United States.
- All orders are shipped via USPS, and include tracking, insurance, and signature confirmation for your peace of mind.
- Shipping fees are non-refundable in the event of a return.

🌍 International Shipping
- We do ship internationally!
- Please note that customs duties, taxes, or import fees are the responsibility of the customer and may vary by country.

If you have questions about shipping times or need to place a rush order, feel free to contact us at service@eclarajewelry.com — we’re happy to help.

Yes, we do ship internationally!

International shipping is available worldwide. Shipping fees vary by destination and will be calculated at checkout.

Yes! All of our jewelry comes with a 1-year warranty and a complimentary 90-day resizing service.

For full details, please click here or reach out to us if you have any questions — we’re happy to help!

We totally understand — sometimes minds change!

If you’d like to request a return or exchange, simply email us at service@eclarajewelry.com and we’ll be happy to help.

For full return and exchange details, please click here.